Resolved -
We have completed monitoring and confirmed no further errors have been logged.
Jan 25, 23:32 EST
Monitoring -
We have identified the root cause of the intermittent payment failures and applied a fix. We will continue to actively monitor our logs to ensure no further payment errors occur.
Jan 25, 22:23 EST
Update -
The Autobooks Team continues to investigate the root cause of the intermittent payment failures.
Jan 25, 14:06 EST
Update -
We are continuing to investigate this issue.
Jan 25, 10:49 EST
Update -
We are continuing to investigate this issue and will provide an update within the next hour.
Jan 25, 09:57 EST
Investigating -
We have identified an issue with our credit card provider which is resulting in intermittent payment errors in the Autobooks application. As a result, users may receive an error when attempting to submit a credit card payment at this time. We are actively working with our credit card provider until this incident is resolved.
Jan 25, 08:32 EST