This incident has now been resolved. Our teams have completed monitoring and have confirmed the last ACH payment error occurred at 2:05 PM EST.
Apr 6, 15:17 EDT
A fix has been implemented by our ACH provider. We will continue to actively monitor our logs to ensure no further errors occur.
Apr 6, 14:46 EDT
As our ACH provider continues to make progress on resolving this incident, we are beginning to see some successful ACH payments post within the Autobooks application. Our next update to this incident will be posted by 3:00 PM EST or sooner.
Apr 6, 13:53 EDT
We have identified an issue with our ACH provider which is resulting in payment errors in the Autobooks application. As a result, users may receive an error when attempting to submit an ACH payment at this time. We are actively working with our ACH provider until this incident is resolved.
Apr 6, 12:48 EDT